Help & Support
We have numerous and flexible support channels and options irrespective of where your business is located. We offer deployment and installation support, we also provide after sales support in case you have any unforseen issues with your deployed solution.
We have a support request template we will send you once you request for support, we will need you to fill the support request template and send to us via email and we will provide you with the required support and service.Talk to Us
Frequently Asked Questions
CRM means Customer Relationship Management.
The primary need of a the business is to have an application or a system in place to effectively manage the sales process and customer relationship; capture vital data and information about customers - purchase history, revenue generated, up selling / cross selling opportunities, etc.; and generate sales quote or create orders. The requirement is to have a 360-degree view of one’s business. This is why the Customer Relationship Management has gained so much popularity among all businesses.
ERP software integrates all departments and functions across a company onto a single computer system that serves each department’s particular needs. Building a single software program that serves the needs of employees in finance, human resources, and warehouse, is a tall order. Each of these departments typically has its own computer system optimized for the particular ways that the department does its work. But ERP combines them all together into a single, integrated software program that runs off of a single database so that various departments can more easily share information and communicate with each other. This integrated approach provides critical information in real time, which will assist businesses optimize efficiency and enhance profitability.
ERP project is dependent on number of modules to be implemented and requirements to be accomplished. Usually, an ERP implementation gets delayed due to failure in understanding two things--- “Must have” and “Nice to have”-- and companies that aim to install ERP, struggle between the “Must have” and “Nice to have.” Implementation time is reduced if a company is decisive in what they want implemented. Focus Softnet, with the help of proven best practices has been successful implementing an ERP application within 90 days.